Last Updated: 8 October 2026
At Novus Creative Studio, we are committed to providing a smooth and reliable shopping experience. This policy outlines the terms and conditions regarding shipping, delivery, order cancellations, exchanges, replacements and refunds for our Diwali Puja Kit Gift Boxes.
1. Shipping Coverage
We currently ship our products across India, subject to courier serviceability at the customer’s delivery address.
2. Order Processing & Dispatch
Orders are generally processed and dispatched within 2–4 business days after successful payment confirmation.
During Diwali and other festive seasons, processing and dispatch times may be longer due to increased order volumes.
3. Delivery Timeline
Once dispatched, orders are generally delivered within 3–10 business days, depending on the delivery location and courier serviceability.
Delivery timelines are estimates and may vary due to:
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Festive-season demand
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Courier or transportation delays
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Weather conditions or natural events
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Public holidays
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Other circumstances beyond our reasonable control
We make reasonable efforts to ensure timely delivery. However, delivery on a specific date is not guaranteed unless explicitly confirmed by us.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before payment.
Free-shipping offers, where available, will be subject to the terms mentioned on our website or promotional communications.
5. Order Tracking
Once an order has been dispatched, tracking details may be shared via email, SMS or WhatsApp, wherever applicable.
Customers can use the provided tracking information to check their shipment status.
6. Order Cancellation
Customers may request cancellation within 12 hours of placing the order or before dispatch, whichever is earlier.
Once an order has been dispatched, cancellation requests may not be accepted.
To request cancellation, customers must contact us with their order number through our official email or WhatsApp number.
If an eligible cancellation is approved, the refund will be initiated to the original payment method.
7. Exchange & Replacement Policy
Due to the seasonal and festive nature of our Diwali Puja Kit Gift Boxes, we generally do not offer exchanges or replacements for change of mind, personal preference or incorrect product selection.
However, exchanges, replacements or refunds may be considered in the following circumstances:
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Wrong product delivered
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Product damaged during transit
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Defective product received
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A component mentioned in the product description is missing
Customers must report such issues within 48 hours of delivery, wherever reasonably possible, along with relevant supporting evidence.
All requests are subject to verification.
If a replacement is approved but the same product is unavailable, we may offer a suitable alternative or refund, as applicable.
8. Damaged, Defective or Incorrect Products
If a customer receives a damaged, defective or incorrect product, they should contact us within 48 hours of delivery.
Customers are requested to provide:
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Order number
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Clear photographs of the outer packaging
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Photographs of the damaged, defective or incorrect product
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Unboxing video, if available
After reviewing the request, Novus Creative Studio may offer a replacement or refund based on the circumstances and product availability.
An unboxing video is helpful but is not mandatory for raising a complaint.
9. Non-Returnable & Non-Refundable Situations
Refunds, returns or replacements will generally not be provided for:
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Change of mind after delivery
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Incorrect product selection by the customer
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Incorrect or incomplete delivery information provided by the customer
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Failure to accept or receive a shipment without a valid reason
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Damage caused by improper handling after delivery
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Products that have been used, altered or damaged by the customer
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Minor variations in colour, appearance or packaging that do not materially affect the product
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Normal variations in individual gift box components that are consistent with the product description
These exclusions do not affect customers’ rights in cases of defective, damaged, misdescribed or incorrectly supplied products, or other rights available under applicable Indian consumer protection laws.
10. Incorrect Address & Undelivered Shipments
Customers are responsible for providing accurate and complete delivery information, including address, PIN code and contact number.
If an order is returned due to an incorrect address, unsuccessful delivery attempts, customer unavailability or refusal to accept delivery without a valid reason, we may contact the customer regarding re-shipment.
Additional shipping charges may apply for re-shipment where the delivery failure is attributable to the customer.
If delivery fails due to an error on our part or that of our delivery partner, we will work toward an appropriate resolution.
11. Refund Processing
Once a refund is approved, it will be initiated through the original payment method used for the transaction.
Refunds generally take 5–7 business days to reflect in the customer’s account after initiation, depending on the bank, UPI provider, card issuer or payment gateway.
Customers will be informed if additional processing time is required.
12. Delivery Delays & Lost Shipments
Novus Creative Studio will make reasonable efforts to dispatch and deliver orders within the estimated timelines.
If an order is significantly delayed, lost in transit or cannot be delivered, customers may contact our support team for assistance.
Depending on the circumstances, we will coordinate with the courier partner and arrange an appropriate resolution, including re-shipment or refund where applicable.
Customers are advised to place festive orders sufficiently in advance to avoid last-minute delivery concerns.
13. Customer Support & Grievance Resolution
For any shipping, cancellation, exchange, replacement, refund or delivery-related concerns, customers can contact us using the details below.
We will make reasonable efforts to review and resolve complaints promptly and in accordance with applicable laws.
14. Contact Us
Novus Creative Studio
Email: novus.creativestudio@gmail.com
Phone / WhatsApp: +91 8686948888
Registered Business Address:
GAT. NO. 147, PLOT NO. 29/30, S. NO. 75/139/140,
SAMRUDHHI, SARAS NAGAR ROAD,
Sandip Nagar, Ahmednagar – 414001,
Maharashtra, India.
Note: Novus Creative Studio reserves the right to update this policy from time to time. The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.
Nothing in this policy limits or excludes the statutory rights of consumers under applicable Indian laws.