Privacy Policy
Last Updated: 8 October 2026
Novus Creative Studio respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our Diwali Puja Kit Gift Box.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you browse our website, place an order or contact us:
* Full name
* Billing and shipping address
* Email address
* Phone or WhatsApp number
* Order and transaction details
* Payment status and payment-related information
* Information you provide when contacting customer support
* Device, browser and website usage information, where applicable
We do not intentionally collect sensitive personal information unless it is necessary to process your order or provide customer support.
2. Payment Information
Payments are processed through authorised and secure payment gateway providers such as Razorpay.
Novus Creative Studio does not store your complete debit card, credit card, UPI PIN, internet banking password or other confidential payment credentials. Payment information is handled by the relevant payment gateway in accordance with its privacy policy and security practices.
3. How We Use Your Information
We may use your information to:
* Process and fulfil your orders
* Arrange delivery of purchased products
* Confirm payments and send order updates
* Respond to questions, complaints or support requests
* Process cancellations, refunds, replacements or exchanges
* Improve our products, website and customer experience
* Prevent fraud, misuse or unauthorised transactions
* Comply with applicable legal and regulatory requirements
* Send service-related communications regarding your orders
We may send promotional communications only where permitted by applicable law. You may request to stop receiving promotional messages at any time.
4. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including:
* Payment gateway providers
* Courier and delivery partners
* Website, hosting and technology service providers
* Customer support or communication service providers
* Government authorities or legal advisers where required by law
These service providers may use your information only for the purpose of providing the relevant service or complying with legal obligations.
We do not sell or rent your personal information to third parties.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage and provide a better browsing experience.
You may adjust your browser settings to block or delete cookies. However, disabling cookies may affect certain website features or functionality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal requirements.
8. Third-Party Links
Our website may contain links to third-party websites, payment gateways, social media platforms or other services.
Novus Creative Studio is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.
9. Children’s Privacy
Our website and products are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information where legally permitted
* Withdraw consent for certain uses of your information
* Opt out of promotional communications
* Raise a complaint regarding the handling of your personal information
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
11. Changes to This Privacy Policy
Novus Creative Studio may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
12. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts located in Ahilyanagar, Maharashtra, India.
13. Contact Us
For questions, requests or complaints regarding this Privacy Policy, please contact us:
Novus Creative Studio
Email: novus.creativestudio@gmail.com
Phone / WhatsApp: +91 8686948888
Address:
GAT. NO. 147, PLOT NO. 29/30, S. NO. 75/139/140
SAMRUDHHI, SARAS NAGAR ROAD,
Sandip Nagar,
Ahmednagar – 414001
Maharashtra, India
GST: 27FAXPB3089J1Z0